How Multi Picklist works with the OR and AND operator in Salesforce Assignment Group's criteria

Multi Picklist separates selected options by a semi-colon (;) which itself imposes OR condition in Salesforce.

For example; we have Multi Picklist field name Field 1 and criteria specified as below:

  1. Field 1 equals Option 1; Option 2
  2. Field 1 equals Option 1; Option 2

OR Operator

For criteria (1 OR 2). It processes records which match to criteria below and change record owner.
(Field 1 equals Option 1 OR Field 1 equals Option 2)  OR  (Field 1 equals Option 1 OR Field 1 equals Option 2)

 

AND Operator

For criteria (1 AND 2). It processes records which match to criteria below and changed record owner.
(Field 1 equals Option 1 OR Field 1 equals Option 2)  AND  (Field 1 equals Option 1 OR Field 1 equals Option 2)

Please contact us at support@ortooapps.com for any questions.

-