How to find the number of Q-assign Licenses in your Org

Finding the number of Q-assign Licenses and unique Assignment Group Members

Licenses are based on the total number of Q-assign users and target queues (users and queues added as group members + manager/admin users accessing Q-assign and not added as group members). A license cannot be assigned directly to a queue like we can to a user, but as it is a member of Assignment Group, Q-assign will add it in the total count.
 

To see the number of Q-assign Licenses and unique Assignment Group Member, please go to the QA Control Panel tab, and see the stats added under the "Q-assign User" section. Please see the screenshot below: 

Following are the steps to find the Q-assign licensed Users and Queues: 

1. For Q-assign licensed Users, please go to QA Control Panel tab and see "Total Q-Assign Licenses Used" value OR Go to Setup| Installed Packages | Ortoo: Q-assign. Click on Manage Licenses. 
    
2. For Queues added as members and counted in Q-assign Licenses, open Developer Console and enter the following query in Query Editor: 
   
   Select  Name from ortoo_qra__Assignment_Group_Member__c where ortoo_qra__Owner_Type__c = 'Queue' group by Name
    
3. If the count of point 1 and point 2 is not equal to the value shown in QA Control Panel for Total (unique) assignment group members than this means there are some unlicensed* users added in QA Assignment Groups. In order to find out those users open Developer Console and paste the following query in Query Editor:
    

   SELECT ortoo_qra__User__r.name FROM ortoo_qra__Assignment_Group_Member__c WHERE ortoo_qra__User__c NOT IN (SELECT UserId FROM UserPackageLicense WHERE PackageLicenseId ='xx') AND ortoo_qra__Queue__c=NULL group by ortoo_qra__User__r.name ORDER BY ortoo_qra__User__r.name ASC
   
   Enter the PackageLicenseId in place of 'xx' and Execute it. 
   (To find the PackageLicenseId, please go to Go to Setup| Installed Packages | Ortoo: Q-assign | Manage License ). You will find the ID in the URL of it.  Please see the screenshot below: 
   

4. Add the above number of unlicensed users with the total number of Users and the total number of Queues calculated previously. It will be equal to the figure shown in the field Total (unique) assignment group members.

*Q-assign license is assigned to the user, but that user is no longer active in Salesforce. When a user is made inactive in Salesforce, licenses of any managed packages assigned to that user are not automatically pulled back, rather it needs to be done manually.

Please contact us at support@ortooapps.com for any questions.