How to set User as a Source instead of a Queue in an Assignment Group
Set User as a Source instead of a Queue
Q-assign allows to set non-Queue criteria to be set as a Source to assign records i.e., records can be assigned through a Source User and Queue is not mandatory to be used as a Source for records assignments. Please see the instructions below to set User as a Source in Assignment Group:
- Set Source Queue as --None--
- Select Owner ID in selection criteria below and select the operator, e.g., equals
- Select User from the Value dropdown
- Now select the source User by clicking the adjacent Search button (a popup window will open and show the Users)
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL2ltYWdlKDQ5KS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3OTMxNzkyNDZ9fX1dfQ__&Signature=l9QCVTye2kiD2vXRRoeZEHPWeFcyBmu58NcrDf4fvX29eE9m186VCuH0axZ48DEwPMvHaXhhMrwJ7lpOyMl6aYcoIS3twZudZxeQP5E05MQux-sPwbeAKh~3U1XJuJfVeOilWU34EC6vXJ2l15ey2HyMfu7m6xHB5aSK7P34TDtVxY48YF96AulO4EpYBOSxn4Ac6xbjQ0FE3NW2maLDzNy~TL0KxZOqa44YTSSj93DsC75IFFszwo3xaZ7O3F7ffFN3LlywE7vagXTlOHDkOcU5hJQqeVVr4eGQJeTvzX9DkH2SxQIw9LeRh9fRbShzdnm0l0sm5njUNjzqZlhrwA__&Key-Pair-Id=K2TK3EG287XSFC)
- Selected User will be set as a Source (to assign records form) in the Assignment Group
Please contact support@ortooapps.com for any questions.