Instructions to Upgrade Q-assign

Please make sure to follow these instructions to avoid running into any unexpected issues after upgrading Q-assign.

 

  1. Before initiating the upgrade, navigate to the QA Control Panel and 'Switch Off' the Global Scheduler Master Switch.
  2. Access the upgrade link from AppExchange, or provided by the Customer Enablement team, and select 'Install for Admins Only'.
  3. Allow time for the upgrade process to complete.
  4. Upon completion, verify the updated version. This can be confirmed either through the Installed Packages section within Setup or through the upgrade completion email that is received when the upgrade is complete.
  5. Enable the Global Scheduler Master Switch from a user who possesses Q-assign Admin Permissions and has the System Admin Profile. If you do not have these permissions, please make sure to contact your Admin to enable the scheduler for you.
Before upgrading to Production.
Please ensure you upgrade in your Sandbox environment first and confirm everything is working as expected before proceeding to your Production org.

Please contact us at support@ortooapps.com for any questions.