How to add new members or create queues for assignment groups


Q-assign allows member as well as queues to get assign records from Assignment Group source. Records are assigned to users or queues added in Group Members section. Scheduler assigns records automatically while assignments can be pulled manually by the members/users. It should be noted that the source from which object records are assigned to users cannot be added as a source.


Following sections help to add either users or queues to AGs.


Add Member(s) to Assignment Group 

  1. Go to QA Assignment Groups, select Assignment Group
  2. Go to New Assignment Group Members section
  3. Click Add Users to add users
  4. A new pop-up window lists the available users (make sure you allowed browser to open pop-ups)
  5. Select the users you want to add
  6. Click Add Selected User
  7. Users are added in Group Members section


Add Queue(s) to Assignment Group 

Add queue/s to Assignment Group as follow:

  1. Go to QA Assignment Groups, select Assignment Group
  2. Go to Add New Assignment Group Members section
  3. Select queue/s from drop down list
  4. Click Add Queue
  5. Repeat step 3 & 4 if you want to add more queues


Please contact us at for any questions.

Was this information helpful?

The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please make sure you spelled the page name correctly or use the search box.