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QA Presences and QA User Presences

How to assign converted leads through Q-assign

Q-assign Installation

Q-assign Quick Start

Q-assign FAQs

How to set Job Consecutive Success Threshold for automatically disabling Safe Mode using Custom Metadata Type?

How to set up AI services in Q-assign

How to create, share and use Q-assign AI Prompts

How to use Files in AI Prompts - Provide File Content as Prompt Context and Get AI Response to Update Fields on Object Records - QA AI Services with Files

How to add Dynamic Actions Setup Assistant?

How to run an Assignment Group for actions only

How to choose the link field for Q-assign User Attributes and Q-assign Member Lookup rules

Optimizing Q-assign’s Scheduled Job Usage in Salesforce by Managing Watcher Jobs

Why is my User showing as inactive in Assignment Groups?

QA Assignment Group Record Queue

Assignment Group - Ignore Member Availability

Run Manager Manually Now button

How to set the Member LU Rules - In Mem Process Cut-off setting?

How to abort a long running future Apex job?

Why Logged Out Users are getting assignments?

SOQL Error: Non-selective query against large object type

How to set the Scheduler Job Timeout using Custom Metadata Type

Q-assign Appears To Have Stopped Running

Q-Assign | How to Change Lead & Case Owner | Ortoo Apps | FAQs

Q-assign | How to Clone Assignment Groups | Ortoo Apps | FAQs

How to mark a day as 'Holiday' in Q-assign Business Hours

Why you might be getting the error "Mismatching Versions" when installing/upgrading Q-assign

How to re-assign Q-assign records back to the source queue

How to configure On-Demand or Custom Objects in Q-assign

How Multi Picklist works with the OR and AND operator in Salesforce Assignment Group's criteria

Q-assign for Salesforce | How to send email notifications | Ortoo

Why standard Salesforce Notification Email is not being sent out when a record is assigned by Q-assign

Q-assign | Adding a Status Sidebar Component | Ortoo Apps | FAQs

How to set User as a Source instead of a Queue in an Assignment Group

Q-assign for Salesforce | Understanding the scheduled job's error | Ortoo

How to enable and report on History Tracking on Q-assign fields

How to check Q-assign's used and remaining licenses

How to configure the working/shift hours per member in an assignment group

How to migrate the Q-assign configuration from one org to another

Q-assign User Availability Component | Ortoo Apps

Adding Q-assign User Availability Component into the Salesforce Console | Ortoo Apps

Configuring Shift Hours & Out of Office in Q-Assign for Salesforce | Ortoo

How to configure the OOO / non-working times per Member in the Assignment Group

How to track the availability history of a user in Q-assign within a report

How to control the Q-assign user availability component visibility in Lightning

Adding and Populating Assignment Group Name Field Using Flow

How to add the 'Take Ownership' button on a Custom Object's layout

How to get proof of concept (POC) for a use-case

How to use the Q-assign omni-channel feature: ‘assign via omni-channel’

Comparing Q-assign to Omni Channel | Ortoo Apps

How to change owner fields other than 'Owner ID' in Assignment Groups

Why am I receiving the User Availability sidebar component error?

Q-assign for Salesforce | Changing the scheduler context user | Ortoo

How to add lookup fields to an assignment group object from any standard object for reporting

List of Q-assign objects for data migration from one org to another

Understanding Q-assign updates in Customers' org for new changes

Understanding the error "record type unavailable" while creating an Assignment Group

Q-assign for Salesforce | Optimising Triggers & Synchronous Code

How to find the number of Q-assign Licenses in your Org

How to delete dormant Q-assign Apex Jobs from Salesforce

How to create the Assignment Group Member View Lightning Components and an example Flow?

How to revoke permissions from 'All Users' back to 'Admin Only' Installation

Would Q-assign affect Salesforce Assignment Rules if both are running in parallel for different teams? 

How to hook and collect the debug logs in Q-assign

Q-Assign Safe Mode

Q-assign for Salesforce | Finding the Number of Licenses | Ortoo

How to enable and view History Tracking on Enable/Disable field

How to create a Q-assign User Attributes record automatically when you add a User to an Assignment Group?

How to configure Global Scheduler Scheduled Hours (Manager Process) in the Control Panel

Q-assign Migration Tool

How to create a report to view First Response Time

How to Create a Custom Permission Set to access individual tabs

Records Commit Setting

Confirmation Pop-Ups getting blocked in Chrome on Mac and Window OS

Add/Delete Active Record Count/Points for Multiple Objects

Selection Criteria Tool

Q-assign Manager job stuck due to Salesforce upgrades

How to use any custom child object in Selection Criteria including via lookup relationships?

How to use the Relative Date capability in Selection Criteria and Active Record Criteria 

Q-assign Security Related Access Issues

Adding Related Log Entries View to an Object Record

Logging Service in Q-assign - Quick Start Guide & FAQs

Q-assign Scheduler Notification Emails

Q-assign API