.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvTWljcm9zb2Z0VGVhbXMtaW1hZ2VfKDUpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc4MTc3MTc3OH19fV19&Signature=HGqTNaZaJzsQrlwSVkELPZSkOiBuplq30Qq5RvnCosRIebLG0XEDlQFgCbOEHs809ejgkSyhYLYyS3KodQeqrIme8hM0UGjOtKK0Nex9Dt5CULYlICFOq4g5J8HHAzXEIGYyB0xeOsmtIus3xlykbPsVgeigRqRRY6wEHDUXKiZBr8tASeUhUK5dFWSoEoDdcLahm1cp4BAz~xaqHmu1KxLdGMINFm-hmuSxDExZeTrQzDzufcsDCUscblsCHz0w8c5stiF1HJ2kIQXIfaiZl6~l02Bwy8hQBXdBazKnA43pYpapcq7FYDtpJT3IeuO5ConZJUPbkGmtdKUnIptZaQ__&Key-Pair-Id=K2TK3EG287XSFC)
How to use any custom child object in Selection Criteria including via lookup relationships?
Q-assign allows any suitable Child Object to be used in Selection Criteria including child objects that are Parent-Child relationships and that are Lookup relationships in Salesforce. Please see detailed steps below to configure it:
Steps:
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Go to QA Assignment Groups tab and create new Assignment Group or edit any existing assignment group
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Go to Queue Selection Criteria and click on Add row
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Select any desired Custom child object
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The related lookup will pop-up along with them as shown below
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL3F1L2ltYWdlKDEwMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzgxNzcxNzc4fX19XX0_&Signature=e7NJpG12yzrzddDs2tdbkbXrpiOVkLELUzmFTL9BCA8S~DdsZixC6Uv4bYRVCEfyPFyOFRoSZMjS6p-AwnkS919yISiG7tK85olVOBSnXm9ggjdpGOaM9ZwZPFXS7mcedzjLLjhgcU1IQRxpS6sWGAJTkO~Z3Am5Fkpi2zrcYDcmsQFvCNWYLKTlF59sd2vaqPWtmuEfazrp47YzZGrkcO-jlbIZpyatgIJl-s4B6-YzwhfBnVh8n9UCw-WgXOPPwHWC5cGK1gMKABKKDe5G7W7BpPkuY~g-3-fzXeW18vWqeVDJWJ~pAvVOCGqzY7pp2XO702pJxfPrVoJRCfx84g__&Key-Pair-Id=K2TK3EG287XSFC)
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Select operator and value and hit save. This is how your saved view will appear
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Please contact us at support@ortooapps.com for any questions.