How to use any custom child object in Selection Criteria including via lookup relationships?
Q-assign allows any suitable Child Object to be used in Selection Criteria including child objects that are Parent-Child relationships and that are Lookup relationships in Salesforce. Please see detailed steps below to configure it:
Steps:
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Go to QA Assignment Groups tab and create new Assignment Group or edit any existing assignment group
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Go to Queue Selection Criteria and click on Add row
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Select any desired Custom child object
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The related lookup will pop-up along with them as shown below
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Select operator and value and hit save. This is how your saved view will appear
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Please contact us at support@ortooapps.com for any questions.