.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvTWljcm9zb2Z0VGVhbXMtaW1hZ2VfKDUpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc0MTc1NDg3M319fV19&Signature=O3onnMzma7GeOt5cnYdt4OZLSUcYJU1SQ0q~QgiN0EEAUS4evvzZgaUU4gu6gf3vduS6rOavPYqsbRk4NxpLMlMT-W-1dwFQ7feb8Fo4MquvLj3~OVUxG9mshf8b-OLaykbgaHTjV3nayxEP~gY~bZSEaDt~isZDheqVJbuDbY9YwIepptCXAuIN-3tuueKTJd7XDaJvIo3TrTFeS2YKlwMxMfrTrYMyQNbD2H6Fo4Gbrw1oy8XIXI3h5CyMajf1nlcyYUhv05Sk~AtB~igjoBNwkGE82ZJHPRbogSDB2afMo6uHtO7B3bgcKuhYHkDSH776sy3MZHNmAInFS3x4YA__&Key-Pair-Id=K2TK3EG287XSFC)
How to use any custom child object in Selection Criteria including via lookup relationships?
Q-assign allows any suitable Child Object to be used in Selection Criteria including child objects that are Parent-Child relationships and that are Lookup relationships in Salesforce. Please see detailed steps below to configure it:
Steps:
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Go to QA Assignment Groups tab and create new Assignment Group or edit any existing assignment group
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Go to Queue Selection Criteria and click on Add row
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Select any desired Custom child object
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The related lookup will pop-up along with them as shown below
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL3F1L2ltYWdlKDEwMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzQxNzU0ODczfX19XX0_&Signature=md58HQQ1ty4ioh2Rfgr7yYlvbURN6XjjaXZl~u~0hdf8Jlf3DcEnSEPIzmcdf2OxlvSSG-0gbSQ394jZ6nWaGd1eRr~wqzcp1sZKktjGNa4YxJbm9VGucuHzsVlpImbRpe07U8Caukr1EjHrzgNldVVOUZAaVobVFGBEMmDXNt9xqFl1Oul2qpHgiKqwppzt2bmsokBJe-rCPJeq4WtkndLmwgv~L6HjoTEyDUiTVcL~RrM25HELXb~JfSXPCba3Y3GfbbLZsqDvuQkdonDp~DrRlXeW-odFMIWjN0iB2fpVKT1eZ0LEq2-o6uzStEpZ0t697vFAMu-j64e1h-s~iA__&Key-Pair-Id=K2TK3EG287XSFC)
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Select operator and value and hit save. This is how your saved view will appear
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL3F1L2ltYWdlKDEwMikucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzQxNzU0ODczfX19XX0_&Signature=HgsDkK7j7QbgTzU7y5HFFXjNj0t5METMw4VM-O~iWcLMKZ15eq6bIiArY8qqDYL~tHfLLbdBo0gHRu9RqhqKc7T5P~IdWKkTq6sOvujxrPN9ldH3RBfUIJNRQtJouNnT6CzdnkJAC7nReFh4gIAwIITZ6HCXRtejq2cX85BaAEeIdWzGqygSyWs8Ml0ayCi2tYknHXuYSHzXvF~JqYksRUNI6eGTmAC1trUp02kezDQJuSYx~Jhwky5C~BByKak2g7Jfj~U5yPH3o12hUaqZ-0xqKXxSYdqF1J7pqHHySC0jibfsIuQiK2sg3yHVFkxureqcmQIBrL9obcRCDLWTKQ__&Key-Pair-Id=K2TK3EG287XSFC)
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