.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvTWljcm9zb2Z0VGVhbXMtaW1hZ2VfKDUpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc2MzA1ODM2M319fV19&Signature=Ccy9esnrrACNVL0H80AMmGlJ0PJqT~~i358kBUw52BiqE70re02nucGAS54PzoYfDNGkkOlIOipDcZp3LCALKTPdU7Ri76NDT6PfoFwVwKw7-WL3cJTdRjC-ywBiMzFYi3ywt5IXL64Oe9ENWxfQkhnjeCP9dtk6GgGkV7DwnDsi40BzWN3OxfD6JjHxz-5Frwbybl6YZsqaMndY9hur6TMVYmB0fmaQRTyjvrSPkQD1h-CYP1nEW3HNS~0yjD84ZXfA4Q-ALiYfyOCICtbr1eb1jr9FetKVKiD~jikzzW1PWgKZ1BqfyZThFt6q2T7ddqstPjk4fZRtMZz90TqsRQ__&Key-Pair-Id=K2TK3EG287XSFC)
How to use any custom child object in Selection Criteria including via lookup relationships?
Q-assign allows any suitable Child Object to be used in Selection Criteria including child objects that are Parent-Child relationships and that are Lookup relationships in Salesforce. Please see detailed steps below to configure it:
Steps:
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Go to QA Assignment Groups tab and create new Assignment Group or edit any existing assignment group
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Go to Queue Selection Criteria and click on Add row
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Select any desired Custom child object
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The related lookup will pop-up along with them as shown below
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL3F1L2ltYWdlKDEwMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzYzMDU4MzYzfX19XX0_&Signature=IVGBFO716mgUB~eI1QTwfFYFEoFCR47EFTe42w80CKluWMaxqJoxv~11IRk9DRYpMM51~V-9W7Qny1n7Aio1aE-S9cEqHSBbi~Q-vppPU72cZR7nh~hFVw3KCLUuEx3YjYhkgjnH982Vw4f~l1vWcMeTuOGpSgsub8h7LaOG35XdWRUsz-9yWOwgQ5J0zZ6S58t7fJlilIx7c-jSI5ZZ6bOWxRZNIcnHz0yVscf~LhBCZMcFWd991PbYZb8d~Rc~9UusF9gG8yYk0ng-JGby52feYLO8DLLTh6h0KRL1LWeD65Pn1ObSF3J4ZTaqKFCH9eXsqmwFPDcHSd5xcbWR~A__&Key-Pair-Id=K2TK3EG287XSFC)
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Select operator and value and hit save. This is how your saved view will appear
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