.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvTWljcm9zb2Z0VGVhbXMtaW1hZ2VfKDUpLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTc2MjAyMzQ5NX19fV19&Signature=ZNd1j9bljYcwUinLpcwAMvBH2NvmqhNQ6JDhw4EB6QZixrX9UPQweUmVmLhb9m8uIHVd6Yo~NXX7mwZwIZhyBAudDDR8efhPhjj047D59SVDT4E36zmqpYGid0DBmfdjvZyYo0z~Box1E8SeZja~D8Q98On5mXipT6e1kDkH75eTBPMXHUZ0sAUbDMbYBYBpEI~H2J5Vrfqfe2tJtyDdxPBtJhZP2~Uga6gyT8XHBzVHbixGQTGiKg9qp7K0A-M5rkOEyVBbttWnqmT4l2P9JrJFcx40D-1cgzFj18Vq5mLq0Iq8f7tGvAsqU2PXVGS9VcgtIuoCamwooZDdNN251w__&Key-Pair-Id=K2TK3EG287XSFC)
How to use any custom child object in Selection Criteria including via lookup relationships?
Q-assign allows any suitable Child Object to be used in Selection Criteria including child objects that are Parent-Child relationships and that are Lookup relationships in Salesforce. Please see detailed steps below to configure it:
Steps:
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Go to QA Assignment Groups tab and create new Assignment Group or edit any existing assignment group
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Go to Queue Selection Criteria and click on Add row
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Select any desired Custom child object
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The related lookup will pop-up along with them as shown below
.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9kemY4dnF2MjRlcWhnLmNsb3VkZnJvbnQubmV0L3VzZXJmaWxlcy8yMzgxLzQ0MDcvY2tmaW5kZXIvaW1hZ2VzL3F1L2ltYWdlKDEwMSkucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzYyMDIzNDk1fX19XX0_&Signature=jMw9-wrlMFqoi--HJa5h42oLIu49jptn5FPIfnKbW5KjJvNmW3fq1j8bfNnz8XbmyL2Sjh1LfujRqc3KfVEbdMMGlJQR8bLBjp0n1UpPgCrgnYWfDDCNaRk5LzZDSFzAkTBXn3Cn7sBdWwE74~S~-Z8g9cNgrdrespvcfHC2QIeBS4uS27zxCpyoEYkHZT5vZH4yyLse94IlibkExox14GHFa3aNK4mP8klm5bRS~iGF66lQujNB3lhnitXe7XKrwzwRbamgxAvZdcepv8~d4qgAh2rCnwMJSnswfZy4KT8nJn79fSYKFEgoSvZpuR1~JFJ1AUbryvMvTIUjOBT-Jw__&Key-Pair-Id=K2TK3EG287XSFC)
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Select operator and value and hit save. This is how your saved view will appear
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Please contact us at support@ortooapps.com for any questions.