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 User availability component error

This error occurs when a user is using the Availablity sidebar component in Salesforce Lightning but is not a licensed user of Q-Assign.

 

Q-Assign allows adding User Availability sidebar component in the Salesforce Lightning interface where Users can easily set their overall and per Assignment Group availability. Users can set themselves as 'Logout/Login', 'Available' and 'Unavailable'. Logout button logs the user out of Q-Assign until they log back into Salesforce again (create a new Salesforce session) or press Log In button (appears if they are logged out).

 

This availability component also shows the Assignment Groups in which the current User is added as a member. Users can also 'Disable/Enable' themselves in individual Assignment Groups, where they are added as members. The green dot (green colored dot )shows that the current member is available for the assignment while Red dot ( red colored dot ) indicates otherwise.

 

Assign Q-assign License to Users

  1. Go to Setup | App Setup | Deploy | Installed Packages
  2. Then find Ortoo Q-assign and click on “Manage Licenses" (If you don't see 'Manage Licenses', you probably don't have permission. Please contact your System Administrator)
  3. It will open a list of users that are already assigned the Q-assign license in your Org. If you want to add some new user not listing here, then proceed further
  4. Click on Add Users
  5. It will show you a list of all the Users in your org that does not have Q-assign license assigned to them
  6. Select/Check the User you want to assign Q-assign license
  7. Click Add at the end
  8. The user will be added to Q-assign licensed users

 

 

 

 

 

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