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Why Am I Receiving The User Availability Sidebar Component Error?

Description


If you're using the User Availability (or User Status) sidebar component in Salesforce Lightning but don't have a Q-Assign license, you may be experiencing an error like below. Don't worry, we can help you get back on track by assigning the user a Q-assign license!

 


 

How Do I Assign a Q-Assign License to a User?

If you need to assign a Q-Assign license to a user, follow these steps:

  1. Go to Setup | App Setup | Deploy | Installed Packages.
  2. Find Ortoo Q-Assign and click on “Manage Licenses”. (If you don't see 'Manage Licenses', you probably don't have permission. Please contact your System Administrator.)
  3. A list of users that already have a Q-Assign license will appear.
  4. To add a new user, click on “Add Users”.
  5. A list of all the users in your org that don't have a Q-Assign license will appear.
  6. Select/Check the user you want to assign a Q-Assign license.
  7. Click “Add” at the end.

The user will now be added to the list of Q-Assign licensed users and should not experience the component error.

You can learn more about User Availability sidebar component and how to configure it here: How to add a Q-assign User Status sidebar component

 

If you have any questions or need further assistance, please contact your System Administrator or email us at support@ortooapps.com.

 

 

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