Why you might be getting the error "Mismatching Versions" when installing/upgrading Q-assign

Mismatching Versions

This error occurs when you try to install the latest version of an app (Q-assign) onto an instance that hasn't been updated to the newest Salesforce release yet. This is an expected behavior. 



For more details on this please see the Knowledge Article from Salesforce: Why am I getting the error Mismatching Versions?


Note: Salesforce Sandboxes instances will not stay with same as Production. If your Sandbox is on a different instance which is upgraded to the latest version you should be able to install Q-assign on that Sandbox.


You can find information on which instance have been updated on Salesforce Status website: https://status.salesforce.com/status


Please contact support@ortooapps.com for any questions.