Why Logged Out Users Are Getting Assignments?

Have you ever wondered why logged out Users are getting assignments in Q-assign? We know it can be confusing, but don't worry, we've got you covered!

Understanding Salesforce Sessions

When it comes to assigning records from Assignment Groups where the "Assign to logged-in Users" setting is enabled, Q-assign looks at active Salesforce sessions. A fresh session is created each time a User logs into Salesforce and it doesn't expire until the User explicitly logs out from it, or the activity time-out is reached - configured in hours.

Sometimes, Users just prefer to close the browser tab, which is not equivalent to system logout. In this scenario, the session still continues for them and Q-assign considers them as logged in. That's why they can get the assignments and confusion arises.

A Smart Solution: Q-assign Widget

Q-assign provides an intelligent solution to bypass this situation. Users can log out themselves within Q-assign, not Salesforce, with the help of a button. It is conveniently placed in the side bar widget whose visibility can be controlled via the "Show Q-assign Logout Button to Users" setting in Assignment Group.

By pressing the button at the end of their shift, Users can close their session as far as Q-assign is concerned and they will no longer receive any records through it. User status automatically resets (to Green) whenever they log back into Salesforce.

Installing the Widget:

If you're looking to add the Q-assign User Availability Component to your Salesforce Lightning or Console, we've got you covered there too!

Here are the links to the installation guides:

Please contact us at support@ortooapps.com for any questions.